Please be aware that once an order is placed, we cannot cancel it, as processing begins immediately. However, once your order arrives, you may contact our support team to initiate the return process. Upon receiving your return, we will process a refund.
You will receive an email with a tracking number once your order has shipped. However, for some free shipping options, tracking may not be available.
My tracking says, "No information available at the moment."
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us for assistance.
Botan Essence is not liable for incorrect addresses entered during checkout. Please ensure your billing and shipping information is accurate before placing your order. If we make an error, we will take full responsibility and resend your original order at no charge. we will reship your package if it is lost during transit.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and could incur customs fees upon arrival in your country.
delivery time– 14-21 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays
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